H: What was your own first major Design Center project?
T: The first project that I took on, in 1983, was creating the Contract Design Center, the redbrick building on the corner of Seventh and Townsend. The idea was to create a separate building dedicated to office furniture, distinct from the Showplace and Galleria’s focus on residential furniture. The empty warehouse building stood alone on the corner, with a dilapidated shed on the adjacent lot.
After we renovated the 80,000-square-foot building and leased it to tenants, we decided to build an expansion, with Steelcase as our anchor. We developed a new building to adjoin the older brick one, and our designer, Orlando Diaz-Azcuy, devised a connecting atrium—a white box that turned out to be the building’s signature design statement.
After succumbing to various economic and industry forces, the building was converted to a technology hub, with Advent and Salesforce as its two major tenants. But the project was my passion from 1983 to 1989. And Martha Thompson was very involved—she showed me the ropes in the beginning.
H: At the time, you were leading the Seattle Design Center as well.
T:Yes, we started managing the Seattle Design and Gift Centers in 1991, and ultimately purchased them in 1999, then sold them in 2005–07. For 16 years, I would go back and forth between San Francisco and Seattle. Over time we leveraged our relationships with our San Francisco tenants and several open locations in Seattle. Again, Martha Thompson was very helpful. We also managed the Laguna Design Center [in Southern California] for several years. So in the nineties, I would often start my weeks in San Francisco, continue on to Laguna, head up to Seattle, and then return home.
H: While it must have been exhausting, was this period also inspiring?
T: It was both exhilarating and incredibly fun. It was perhaps the height of my professional career to be working in design on literally the entire West Coast. But it was also an absolute team effort. Bill Poland has been a remarkable influence in my life—his vision and inspiration. Martha Thompson has been just unbelievable.
There were, however, some very difficult times—we had the earthquake in 1989, which was a dramatic start to a deep recession that had already swept the country. The Bay Bridge went down, and our showrooms lost a lot of business; many had difficulty paying their rent. It was a tough period, and we were helping every way we could. Ultimately, it all worked out, and we got through it.
And then there was the fire in 1999. We were doing a big seismic project, and on the weekend of July 4 a welder’s spark started a blaze. One side of the Galleria roof burned completely, and the atrium floor had ten inches of water. Miraculously, no one was injured. There was $14 million in damage however, and sleepless nights for several weeks. But our team pulled together, and we were able to fully reopen the building in a little more than six months. That had a good ending.
H: When did you start to detect a shift to the new tech economy?
T: The nineties were kind of a transition. It was a tough economy. But at the same time, the SFDC was just getting better. Our mantra was to keep bringing in the best tenants we could. The tech economy really came in after 2000.